I can’t connect my bank account, or my loan wasn’t approved. What should I do?

If you’re having trouble connecting your bank account or your loan application wasn’t approved, Lean won’t be able to help you directly.

Why can’t Lean support me directly?

Lean provides the technology that powers bank connections and financial services inside other apps. We don’t offer services directly to end-users, and we don’t have access to your personal account or application details.

For security, privacy, and regulatory reasons, Lean cannot:

• Access your personal or banking information

• Fix issues inside a specific app

• Review, approve, or change loan decisions

I can’t link my bank account. What should I do?

Please contact the support team of the app or service you’re using. They can:

• Check your account and connection status

• Help you complete the required steps

• Contact Lean on your behalf if technical support is needed

My loan application was rejected. Can Lean help?

No. Loan approvals and rejections are handled entirely by the app or financial service you applied through. Lean does not make credit decisions and cannot review or override them.

Who should I contact for help?

Always reach out to the support team of the app or service you originally signed up with. They are best placed to help you and can work with Lean behind the scenes if necessary.